3e32aea1-439e-4bda-ad5b-a2694633c669
332143
Διαχείριση αιτημάτων/καταγγελιών για ηλεκτρονικές επικοινωνίες
At a glance
Points of service
Telecommunications Consumer Protection Department, HELLENIC TELECOMMUNICATIONS & POST COMMISSION
Digital provision points
- National Single Digital Gateway – gov.gr
Number of required documents
Description
The procedure is about the submission of complaints to the Hellenic Telecommunications and Post Commission (EETT) by consumers having problems with telephony and/or internet services, the forwarding of complaints by the EETT to the competent provider, and the notification of the complainant regarding the provider’s actions and the final outcome.
Basic information
Competent body
HELLENIC TELECOMMUNICATIONS & POST COMMISSION
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Application
Application Type
Report / Complain
Submission by:
Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)
Submitted by:
Legal entities, Persons
What you will need
Means of authentication, identification and signature
Output & Results
Output
Launch another procedure, Citizen information (software)
Other information
Languages supported
Greek, English
Categories
Trigger (submission method)
Application (handwritten), Application (letter), Application (digital), email
ΔΔ
3
9
0
0
3
64183
No
Indefinite
Other
131631
61
15730
8210
Framers"Framers" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property., gov.gr"gov.gr" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property., SDG"SDG" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property.
Input in another process, Not to be used as a supporting document
1
,,,
1
Of data provision
No
No
2
Of data provision
No
No
3
Of Consent
No
No
1
Proof
Submission by:
Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)
Submitted by:
Legal entities, Persons
Document submitted under requirements:
Yes
Document’s requirement:
Administrative
No
3798
Law
209 (παραπέμπουν στα άρθρα 210-223)
4727
2020
184
Α
Decision of an Independent Authority
3.6.1
991/004
2021
2265
Β
Decision of an Independent Authority
1032/006
2022
3242
Β
1
No
No
2
Responsible for Implementation
Software
Μethod of Implementation
Software action
Yes
No
3
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Yes
No
4
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Yes
No
5
Responsible for Implementation
Competent Department
Μethod of Implementation
Software action
No
No
6
Responsible for Implementation
Competent Employee
Μethod of Implementation
Inspection
No
No
7
Responsible for Implementation
Competent Employee
Μethod of Implementation
Software action
Yes
Yes
8
Responsible for Implementation
Competent Employee
Μethod of Implementation
Software action
Yes
Yes
9
Responsible for Implementation
Competent Employee
Μethod of Implementation
Software action
Yes
Yes
10
Responsible for Implementation
Competent Employee
Μethod of Implementation
Software action
Yes
No
11
Responsible for Implementation
Other
Μethod of Implementation
Inspection
Yes
No
12
Responsible for Implementation
Other
Μethod of Implementation
Software action
Yes
Yes
[1]
[2]
[3]
[4]
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