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Special Operating Sign for Mountain Retreats - National Registry of Administrative Public Services

Special Operating Sign for Mountain Retreats

From National Registry of Administrative Public Services



4dc4da2f-f724-49a8-81f2-c8fa3600445d 814663 Ειδικό Σήμα Λειτουργίας σε Ορειβατικά Καταφύγια

At a glance

Points of service

Points of Single Contact (ΚΕΠ – EKE), SPECIAL SERVICE FOR THE PROMOTION AND LICENCING OF TOURISM INVESTMENTS, MINISTRY OF TOURISM

Digital provision points

Number of required documents

9 to 14 + (
3
)

Fees

Variable

Deadline of completion

50 days

Description

The procedure concerns the provision of a Special Sign for the operation of Mountain Retreats and is addressed to Mountain Retreat Managers.

Basic information

Competent body

MINISTRY OF TOURISM

Authority/Public body’s Unit responsible for the institutional framework of the procedure


Related links


Last update

31/07/2026

Application

Application Type

Application

Submission by:

Presented by the applicant (email), Submitted by the applicant (in person or by post)

Submitted by:

Legal entities, Persons, Public entities

Title

Application - Solemn Declaration by the Director of the Mountain Retreat, in accordance with the Model of Annex B to Joint Ministerial Decision No 9918/16.05.2023 (B 3307) etc., which is considered as a solemn declaration (Article 8 of Law 1599/1986), showing the details of the applicant for a natural or legal person, the VAT Number and the Public Tax Service (VRD) to which it is subject.

Notes:

In case the manager is a legal person, the supporting documents referred to above shall be submitted by the legal representative of the undertaking, together with the necessary legal documents (registration and legal representation document).

What you will need

Means of authentication, identification and signature

Identification document

    Print

    Requirements

      Fees

        Related

        See also

        Means of redress or appeal:

        Judicial redress

        Rules concerning a lack of reply from the competent authority and the legal consequences for the use:

        Tacit approval

        If the prescribed time limit expires without action, the granting of the Special Operation Signal is presumed, in accordance with par. 4 of Article 14 of Law 3844/2010 (A 63) and the applicant may request a relevant certificate from the Special Service for the Promotion and Licensing of Tourism Investments.

        NACE

          Output & Results

          Output

          Document Production

          Steps

            Digital steps

              Other information

              Alternative titles

              Granting of a Special Operational System to Mountain Retreats of permanent construction

              Official title

              Granting of Special Operating Signals to Mountain Retreats

              Languages supported

              Greek, English

              Ways of provision

              Establishment

              Legislation

                Categories

                Trigger

                Applied for

                Trigger (submission method)

                Application (handwritten)

                Type

                Outgoing

                End of Process

                Ιndefinite

                N1

                ,,,,


              • 1 Compliance or Non-Compliance Compliance with the Internal Rules of Procedure as laid down in Article 10 of Joint Ministerial Decision No 9918/16.05.2023 (B3307).

                No No

              • 2 Company law Business creation (individual, corporate)
                • For company establishment see link below

                No No

              • 3 Urban planning Mountain retreats shall be constructed in accordance with the permitted uses and conditions and construction limitations laid down for the area by the general and specific urban and building provisions. For the existing mountain shelters that do not have a building permit, a declaratory act according to article 7 of Joint Ministerial Decision no. 9918/16.05.2023 (B΄3307) must have been issued.

                No No

              • 4 Conditions for non-commission of criminal offenses The applicant (manager of the retreat) has not been irrevocably convicted of a felony.

                No No

              • 5 Technical Fulfillment of fire protection requirements in paragraph 12 of Article 4 of Joint Ministerial Decision No 9918/16.05.2023 (B 3307).

                No No

              • 6 Technical Fulfillment of the technical and operational requirements of Joint Ministerial Decision No 9918/16.05.2023 (B 3307).

                No No

              • 7 Technical Good operation of the electricity and sewerage system.

                No No

              • 8 Health Compliance with the sanitary requirements of the legislation in force.

                No No

              • 9 Educational The retreat manager must have: a. certified mountain and rescue skills, b. certified of first aid knowledge, c. English language language learning certificate, at least level B2 according to the Common European Reference Framework.

                No No

              • 10 Environmental Environmental Terms Approval (Not applicable to existing mountain retreats for which a legalisation decision is issued)

                No No

              • 1 Granting of Special Operation Signal to mountain retreats. 300 €

                e-Administrative Fee code 2399

                Cost Calculation One-off

                Method of Payment Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post

                Type of Cost e-Administrative Fee

                Fee Link https://www1.gsis.gr/sgsisapps/eparavolo/public/welcome.htm

                No

              • 2 Change- Modification of the Special Operation Signal for Mountain Retreats. 60 €

                e-Administrative Fee code 2400

                Cost Calculation Based on condition, Percentage

                Method of Payment Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post

                Type of Cost e-Administrative Fee

                Fee Link https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2

                Yes

              • 1

              • 1 A decision to appoint the climbing shelter manager by the management body. Rule

                A decision to appoint the climbing shelter manager by the management body.

                Submission by: Presented by the applicant (email), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons, Public entities


                Document submitted under requirements: No


                No 1127

              • 2 Responsible statement by the Director of the Mountain Refugee, on compliance with the ‘Rule of Mountain Refugees Regulation’ as defined in Article 10 of Regulation No 9918/16.05.2023 (B’3307) and so on. Solemn Declaration

                Responsible statement by the Director of the Mountain Refugee, on compliance with the ‘Rule of Mountain Refugees Regulation’ as defined in Article 10 of Regulation No 9918/16.05.2023 (B’3307) and so on.

                Relevant link: https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Relevant Procedure: ΔΔ:265882

                Notes: The responsible declaration must bear an attestation either of the authentic signature or of the digital signature or have been submitted via gov.gr.

                Document submitted under requirements: No


                No 7320

              • 3 Lease agreement, in the case of rented real estate. Private Agreement

                Lease agreement, in the case of rented real estate.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: Yes

                Document’s requirement: Ownership

                No 8972

              • 4 Copy of property title and certificate of registration of the holder in the relevant mortgage portfolio Property titles

                Copy of property title and certificate of registration of the holder in the relevant mortgage portfolio

                Submission by: Presented by the applicant (email), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No

                Alternative document of: 3

                Yes 2905

              • 5 Concession decision for at least thirty (30) years Rule

                Concession decision for at least thirty (30) years

                Submission by: Presented by the applicant (email), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No

                Alternative document of: 3

                Yes 1127

              • 6 A copy of a generic criminal record or equivalent document, where the applicant has the nationality of another EU Member State, showing that the applicant (management or hirer), has not been irrevocably sentenced for a felony. Criminal Record Copy for General Use

                A copy of a generic criminal record or equivalent document, where the applicant has the nationality of another EU Member State, showing that the applicant (management or hirer), has not been irrevocably sentenced for a felony.

                Relevant link: https://www.gov.gr/ipiresies/dikaiosune/poiniko-metroo/antigrapho-poinikou-metroou

                Submission by: Ex officio (digital), Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Relevant Procedure: ΔΔ:977354

                Notes: If an equivalent document is issued by a competent judicial or administrative authority of the Member State in which the non-violence of such offences is confirmed. If in the country of origin or of origin there is no provision for the issue of a document equivalent to the extract from a criminal record, it may be replaced by a sworn certificate or, for those States which do not exist, a declaration made by the person concerned before the competent judicial or administrative authority or, where appropriate, a notary of the country of origin or origin, which issue a certificate for the probationary certificate or declaration. The copy of the criminal record of general use, as well as the above documents, shall be submitted within three months of the date of issue.

                Document submitted under requirements: No


                No 4750

              • 7 Responsible Statement by Law No 1599/1986 (A 75) of the Oriental Refugee Manager that the fire protection measures referred to in Article 4 of Article 9918/16.05.2023 (B'3307) and others have been obtained and maintained. Solemn Declaration

                Responsible Statement by Law No 1599/1986 (A 75) of the Oriental Refugee Manager that the fire protection measures referred to in Article 4 of Article 9918/16.05.2023 (B'3307) and others have been obtained and maintained.

                Relevant link: https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Relevant Procedure: ΔΔ:265882

                Notes: The responsible declaration must bear an attestation either of the authentic signature or of the digital signature or have been submitted via gov.gr.

                Document submitted under requirements: No


                No 7320

              • 8 An electrician's certificate to verify the proper operation of the shelter's power supply. Certification

                An electrician's certificate to verify the proper operation of the shelter's power supply.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No


                No 8619

              • 9 Confirmation of good operation of the refugee drainage system, issued by engineer (according to its professional rights). Certificate

                Confirmation of good operation of the refugee drainage system, issued by engineer (according to its professional rights).

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No


                No 9703

              • 10 Responsible Statement of the Mountain Refugee Manager that the health requirements of the legislation in force are met. Solemn Declaration

                Responsible Statement of the Mountain Refugee Manager that the health requirements of the legislation in force are met.

                Relevant link: https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Relevant Procedure: ΔΔ:265882

                Notes: The responsible declaration must bear an attestation either of the authentic signature or of the digital signature or have been submitted via gov.gr.

                Document submitted under requirements: No


                No 7320

              • 11 First aid knowledge certificate for the climbing shelter manager. Certification

                First aid knowledge certificate for the climbing shelter manager.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No


                No 8619

              • 12 Mountain and rescue know-how certificate for the climbing shelter manager. Certification

                Mountain and rescue know-how certificate for the climbing shelter manager.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No


                No 8619

              • 13 English Language Learning Certificate, at least level B2 in the Common European Reference Framework (for the Mountain Refugee Manager). Certification

                English Language Learning Certificate, at least level B2 in the Common European Reference Framework (for the Mountain Refugee Manager).

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No


                No 8619

              • 14 Decision approving Environmental Mounts of the Mountain Refugee. Environmental Compliance Receipt

                Decision approving Environmental Mounts of the Mountain Refugee.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Notes: No production is required for existing mountain shelters for which a legalisation decision has been adopted.

                Document submitted under requirements: Yes

                Document’s requirement: Urban planning

                No 9681

              • 15 Responsible Statement by Law 1599/1986 of the Mountain Refugee Manager, in compliance with the technical and operational requirements of No 9918/16.05.2023 et seq. (B'3307). Solemn Declaration

                Responsible Statement by Law 1599/1986 of the Mountain Refugee Manager, in compliance with the technical and operational requirements of No 9918/16.05.2023 et seq. (B'3307).

                Relevant link: https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Relevant Procedure: ΔΔ:265882

                Notes: 1. The responsible declaration must bear either a certificate of the authenticity of the signature, or a digital signature or have been submitted via gov.gr. 2. No presentation is required for existing mountain retreats, for which a legalisation decision has been issued.

                Document submitted under requirements: Yes

                Document’s requirement: Urban planning

                No 7320

              • 16 Building licence. Βuilding permit

                Building licence.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Notes: In cases of existing climbing shelters that have a building permit, the building permit shall be submitted, accompanied by a Technical Engineering report on the construction vulnerability control of the building. For the above cases, where the areas are protected by the provisions of forestry law and are not authorised to intervene with the Forest Authority, the provisions of forestry legislation relating to their legality status shall apply.

                Document submitted under requirements: Yes

                Document’s requirement: Urban planning

                No 2243

              • 17 Rainbow Accreditation Act

                Rainbow Accreditation Act

                Submission by: Ex officio (manual)


                Notes: It is sought by service in case the existing mountain retreat does not have a building permit.

                Document submitted under requirements: Yes

                Document’s requirement: Urban planning

                Alternative document of: 16

                Yes

              • 18 Decision on the legitimisation of a mountain retreat Rule

                Decision on the legitimisation of a mountain retreat

                Submission by: Ex officio (manual)


                Notes: It is sought by service in case the existing mountain retreat does not have a building permit.

                Document submitted under requirements: Yes

                Document’s requirement: Urban planning

                Alternative document of: 16

                Yes 1127

              • 19 Documents demonstrating the legal composition, operation and representation of the legal person. Legal documents from legal entities

                Documents demonstrating the legal composition, operation and representation of the legal person.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities

                Notes: Where the lessee is a legal person, the supporting document(s) referred to above shall be submitted/supported by the legal representative of the undertaking.

                Document submitted under requirements: Yes

                Document’s requirement: Company law

                No 9338

              • Law 12 4002 2011 180 Α

                Description - Article 12: Establishment of a Special Office for the Promotion and Authorisation of Tourism Investments in the Ministry of Tourism, replaced by Article 35 of Law 5039/2023

                Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20110100180

              • Joint Ministerial Decision 9918 2023 3307 Β

                Description Establishment of technical and operational specifications for climbing shelters, procedure for the award of a Special Operational System and Rules of Procedure

                Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20230203307

              • 1 Submission of applications and supporting documents


                Μethod of Implementation Manual Action

                Description The person concerned shall submit to the Protocol of the Ministry of Tourism in person or by mail or by email, together with the supporting documents required; the application shall be received by the Department of the Protocol, registered and charged to the Directorate responsible.

                No No


              • 2 Control of completeness and correctness

                Responsible for Implementation Competent Employee

                Μethod of Implementation Inspection

                Description The competent staff of the EEAS, to whom the application is charged, shall verify the application and the supporting documents submitted as to their completeness and correctness.

                Notes The audit in the file concerns the completeness and correctness of the supporting documents and the compliance with the conditions of the application legislation.

                No No


              • 3 The folder is complete

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description It is found that the dossier is complete.

                Yes No


              • 4 Incomplete folder

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description Where the dossier is not complete, the applicant shall be informed by phone, e-mail or registered document for its correct completion and re-submission of the dossier.

                Yes No


              • 5 Submission/receipt of a supplementary dossier

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The applicant shall submit the additional supporting documents requested for the completeness and correctness of the dossier, registered by the Protocol Division and charged to the staff member responsible by the Head of and the Chief of the Special Promotion and Authorisation Service for Tourism Investments (EEATE).

                Yes No


              • 6 Adoption of a Special Operational Signal

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The Special Operating Sign shall be drawn up and updated to the Register of Tourism Enterprises (NUT) in accordance with the existing legislation, taking into account all supporting documents attached to the application.

                No No


              • 7 Signature - Protocol - Suspension

                Responsible for Implementation Competent Employee

                Μethod of Implementation Signature

                Description The staff member shall sign the document by digital means, assign it to the Head of the Department and then to the Head of the EIFTE for signature, returns to the author and assigns to the Title Unit of the Ministry for Protocol Number.

                No No


              • 8 Information to be given to interested parties

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official responsible shall send the Special Operational Sign to the Director of the Mountain Refugee by post and electronic means.

                No Yes



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