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| | |process_org_owner=29883 | | |process_org_owner=29883 |
| | |process_provision_org_group=8499 | | |process_provision_org_group=8499 |
| − | |process_provision_org=29883
| |
| | |process_provision_org_directory=DIRECTORATE OF MARITIME TRANSPORT | | |process_provision_org_directory=DIRECTORATE OF MARITIME TRANSPORT |
| | |process_remarks=Categories of complaint may be: | | |process_remarks=Categories of complaint may be: |
| − | - Delay of departure
| + | * Delay of departure |
| − | - Delay, interruption or cancellation of a trip
| + | * Delay, interruption or cancellation of a trip |
| − | - Failure to inform passengers of delayed departure or cancellation of a journey/voyage
| + | * Failure to inform passengers of delayed departure or cancellation of a journey/voyage |
| | |process_deadline_duration=P2M | | |process_deadline_duration=P2M |
| | |process_evidence_identification_type=Identification document | | |process_evidence_identification_type=Identification document |
| | |process_type=Outgoing | | |process_type=Outgoing |
| | |process_trigger=Applied for | | |process_trigger=Applied for |
| − | |process_trigger_type=Application (handwritten), email | + | |process_trigger_type=email, Application (handwritten) |
| | |process_usage=Supporting document | | |process_usage=Supporting document |
| − | |process_output_type=Document Production, Payment Document Production | + | |process_output_type=Payment Document Production, Document Production |
| − | |process_source=Framers, SDG
| |
| | |process_provided_to=Travelers | | |process_provided_to=Travelers |
| − | |process_tax_type=Citizens complaints,Compensations | + | |process_tax_type=Citizen complaints,Compensations |
| | |process_life_events=Complaints,Travel,Shipping | | |process_life_events=Complaints,Travel,Shipping |
| | |process_sdg_resource=Other | | |process_sdg_resource=Other |
| | |process_sdg_lack_of_response_rule=Other | | |process_sdg_lack_of_response_rule=Other |
| | |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the Code of Public Maritime Law (A261/73). | | |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the Code of Public Maritime Law (A261/73). |
| − | |process_total_duration_steps_min=0 | + | |process_total_duration_steps_min=5184060 |
| − | |process_total_duration_steps_max=0 | + | |process_total_duration_steps_max=10368120 |
| | |process_total_duration_steps_digital_min=0 | | |process_total_duration_steps_digital_min=0 |
| | |process_cost_min=0.00 | | |process_cost_min=0.00 |
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| | |process_rule_decision_year=2022 | | |process_rule_decision_year=2022 |
| | |process_rule_article=27 - 47 | | |process_rule_article=27 - 47 |
| − | |process_rule_description=Ratification of the Code of Maritime Cabotage Legislation and Passenger Rights. Part C: Rights - Obligations of passengers and carriers on regular maritime transport and other provisions. | + | |process_rule_description=Rights and obligations of passengers and carriers in regular maritime transport, and other provisions. |
| | + | |process_rule_gazette_doc_issue=Α |
| | |process_rule_gazette_doc_number=125 | | |process_rule_gazette_doc_number=125 |
| − | |process_rule_gazette_doc_issue=Α
| + | |process_rule_url=https://api.et.gr/apiFEK/1/2022/125/pdf |
| − | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20220100125 | |
| | }} | | }} |
| | + | |
| | {{process rules | | {{process rules |
| | |process_rule_type=Ministerial Decision | | |process_rule_type=Ministerial Decision |
| | |process_rule_decision_number=3332.12/05/13 | | |process_rule_decision_number=3332.12/05/13 |
| | |process_rule_decision_year=2013 | | |process_rule_decision_year=2013 |
| | + | |process_rule_article= |
| | |process_rule_description=Establishment of the procedures for the submission of complaints by passengers in maritime transport, the content of the special complaint form and the management of such complaints. | | |process_rule_description=Establishment of the procedures for the submission of complaints by passengers in maritime transport, the content of the special complaint form and the management of such complaints. |
| | + | |process_rule_gazette_doc_issue=Β |
| | |process_rule_gazette_doc_number=1453 | | |process_rule_gazette_doc_number=1453 |
| − | |process_rule_gazette_doc_issue=Β
| + | |process_rule_url=https://api.et.gr/apiFEK/2/2013/1453/pdf |
| − | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20130201453 | |
| | }} | | }} |
| | + | |
| | {{process rules | | {{process rules |
| | |process_rule_type=European Regulation | | |process_rule_type=European Regulation |
| | |process_rule_decision_number=1177 | | |process_rule_decision_number=1177 |
| | |process_rule_decision_year=2010 | | |process_rule_decision_year=2010 |
| − | |process_rule_description=Regulation (EU) No 1380/2013 of the European Parliament and of the Council of 17 December 2013 establishing a European Supervisory Authority (European Insurance and Occupational Pensions Authority), amending Decision No 714/2009/EC and repealing Commission Decision 2009/77/EC (OJ L 347, 20.12.2013, p. | + | |process_rule_article= |
| | + | |process_rule_description=Regulation (EU (ΕΕ)) of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004. |
| | + | |process_rule_gazette_doc_issue= |
| | + | |process_rule_gazette_doc_number= |
| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32010R1177&from=CS | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32010R1177&from=CS |
| | }} | | }} |
| | + | |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=1 | | |process_step_num_id=1 |
| Line 124: |
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| | {{process steps | | {{process steps |
| | |process_step_num_id=3 | | |process_step_num_id=3 |
| − | |process_step_exit=No | + | |process_step_exit=yes |
| | |process_step_child=No | | |process_step_child=No |
| | |process_step_title=Compensation or not of the passenger | | |process_step_title=Compensation or not of the passenger |
| Line 135: |
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| | }} | | }} |
| | {{process useful links | | {{process useful links |
| − | |process_useful_link_title=SUPPORT FOR NAVIGATION AND ISLAND POLICY | + | |process_useful_link_title=Passengers' Bill of Rights |
| | |process_useful_link_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ | | |process_useful_link_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ |
| | }} | | }} |
