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| | |process_org_owner=29883 | | |process_org_owner=29883 |
| | |process_provision_org_group=8499 | | |process_provision_org_group=8499 |
| − | |process_provision_org=29883
| |
| | |process_provision_org_directory=DIRECTORATE OF MARITIME TRANSPORT | | |process_provision_org_directory=DIRECTORATE OF MARITIME TRANSPORT |
| | |process_remarks=Categories of complaint may be: | | |process_remarks=Categories of complaint may be: |
| − | - Delay of departure
| + | * Delay of departure |
| − | - Delay, interruption or cancellation of a trip
| + | * Delay, interruption or cancellation of a trip |
| − | - Failure to inform passengers of delayed departure or cancellation of a journey/voyage
| + | * Failure to inform passengers of delayed departure or cancellation of a journey/voyage |
| | |process_deadline_duration=P2M | | |process_deadline_duration=P2M |
| | |process_evidence_identification_type=Identification document | | |process_evidence_identification_type=Identification document |
| | |process_type=Outgoing | | |process_type=Outgoing |
| | |process_trigger=Applied for | | |process_trigger=Applied for |
| − | |process_trigger_type=Application (handwritten), email | + | |process_trigger_type=email, Application (handwritten) |
| | |process_usage=Supporting document | | |process_usage=Supporting document |
| − | |process_output_type=Document Production, Payment Document Production | + | |process_output_type=Payment Document Production, Document Production |
| − | |process_source=Framers, SDG
| |
| | |process_provided_to=Travelers | | |process_provided_to=Travelers |
| − | |process_tax_type=Citizens complaints,Compensations | + | |process_tax_type=Citizen complaints,Compensations |
| | |process_life_events=Complaints,Travel,Shipping | | |process_life_events=Complaints,Travel,Shipping |
| | |process_sdg_resource=Other | | |process_sdg_resource=Other |
| | |process_sdg_lack_of_response_rule=Other | | |process_sdg_lack_of_response_rule=Other |
| | |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the Code of Public Maritime Law (A261/73). | | |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the Code of Public Maritime Law (A261/73). |
| − | |process_total_duration_steps_min=0 | + | |process_total_duration_steps_min=5184060 |
| − | |process_total_duration_steps_max=0 | + | |process_total_duration_steps_max=10368120 |
| | |process_total_duration_steps_digital_min=0 | | |process_total_duration_steps_digital_min=0 |
| | |process_cost_min=0.00 | | |process_cost_min=0.00 |
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| | |process_rule_decision_year=2022 | | |process_rule_decision_year=2022 |
| | |process_rule_article=27 - 47 | | |process_rule_article=27 - 47 |
| − | |process_rule_description=Rights - Obligations of passengers and carriers on regular maritime transport and other provisions. | + | |process_rule_description=Rights and obligations of passengers and carriers in regular maritime transport, and other provisions. |
| | + | |process_rule_gazette_doc_issue=Α |
| | |process_rule_gazette_doc_number=125 | | |process_rule_gazette_doc_number=125 |
| − | |process_rule_gazette_doc_issue=Α
| + | |process_rule_url=https://api.et.gr/apiFEK/1/2022/125/pdf |
| − | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20220100125 | |
| | }} | | }} |
| | + | |
| | {{process rules | | {{process rules |
| | |process_rule_type=Ministerial Decision | | |process_rule_type=Ministerial Decision |
| | |process_rule_decision_number=3332.12/05/13 | | |process_rule_decision_number=3332.12/05/13 |
| | |process_rule_decision_year=2013 | | |process_rule_decision_year=2013 |
| − | |process_rule_description=To lay down procedures for the submission of complaints by passengers to maritime transport of the contents of the specific complaint form and their management. | + | |process_rule_article= |
| | + | |process_rule_description=Establishment of the procedures for the submission of complaints by passengers in maritime transport, the content of the special complaint form and the management of such complaints. |
| | + | |process_rule_gazette_doc_issue=Β |
| | |process_rule_gazette_doc_number=1453 | | |process_rule_gazette_doc_number=1453 |
| − | |process_rule_gazette_doc_issue=Β
| + | |process_rule_url=https://api.et.gr/apiFEK/2/2013/1453/pdf |
| − | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20130201453 | |
| | }} | | }} |
| | + | |
| | {{process rules | | {{process rules |
| | |process_rule_type=European Regulation | | |process_rule_type=European Regulation |
| | |process_rule_decision_number=1177 | | |process_rule_decision_number=1177 |
| | |process_rule_decision_year=2010 | | |process_rule_decision_year=2010 |
| − | |process_rule_description=Regulation (EU) No 1380/2013 of the European Parliament and of the Council of 17 December 2013 establishing a European Supervisory Authority (European Insurance and Occupational Pensions Authority), amending Decision No 714/2009/EC and repealing Commission Decision 2009/77/EC (OJ L 347, 20.12.2013, p. | + | |process_rule_article= |
| | + | |process_rule_description=Regulation (EU (ΕΕ)) of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004. |
| | + | |process_rule_gazette_doc_issue= |
| | + | |process_rule_gazette_doc_number= |
| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32010R1177&from=CS | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32010R1177&from=CS |
| | }} | | }} |
| | + | |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=1 | | |process_step_num_id=1 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Receipt of a passenger bypass document to the carrier | + | |process_step_title=Receipt of passenger's written complaint request to the carrier |
| | |process_step_official=Competent Ministry | | |process_step_official=Competent Ministry |
| | |process_step_implementation=Signature | | |process_step_implementation=Signature |
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| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Examination of baseivity | + | |process_step_title=Examination of the merits of a complaint |
| | |process_step_official=Competent Directorate | | |process_step_official=Competent Directorate |
| | |process_step_implementation=Inspection | | |process_step_implementation=Inspection |
| | |process_step_duration_min=PT1M | | |process_step_duration_min=PT1M |
| | |process_step_duration_max=PT2M | | |process_step_duration_max=PT2M |
| − | |process_step_description=The relevant Ministry of Maritime Affairs and Island Policy shall examine the relevance of the complaint under the legislation and inform the transporter concerned. | + | |process_step_description=The competent Ministry (Ministry of Maritime Affairs and Insular Policy) examines the validity of the complaint on the basis of the legislation and informs the competent carrier. |
| | }} | | }} |
| | {{process steps | | {{process steps |
| | |process_step_num_id=3 | | |process_step_num_id=3 |
| − | |process_step_exit=No | + | |process_step_exit=yes |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Compensation or non-passenger | + | |process_step_title=Compensation or not of the passenger |
| | |process_step_official=Competent body | | |process_step_official=Competent body |
| | |process_step_implementation=Signature | | |process_step_implementation=Signature |
| | |process_step_duration_min=P1M | | |process_step_duration_min=P1M |
| | |process_step_duration_max=P2M | | |process_step_duration_max=P2M |
| − | |process_step_description=Where a right to compensation arises, the transporter shall compensate the passenger directly, at the same time informing the relevant Ministry; in the absence of compensation, the relevant Ministry shall also be informed. | + | |process_step_description=If the right to compensation arises, the Carrier shall compensate the passenger directly, while informing the competent Ministry. If the passenger is not entitled to compensation, the competent Ministry shall also be informed. |
| − | |process_step_note=If no reply is given by the transporter concerned (activity) it shall be subject to penalties. | + | |process_step_note=If there is no response from the competent Carrier (agency), the latter is subject to penalties. |
| | }} | | }} |
| | {{process useful links | | {{process useful links |
| − | |process_useful_link_title=SUPPORT FOR NAVIGATION AND ISLAND POLICY | + | |process_useful_link_title=Passengers' Bill of Rights |
| | |process_useful_link_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ | | |process_useful_link_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ |
| | }} | | }} |
